There are several ways to find help on Pixable:
Check our frequently asked questions to see if we already have an answer for you.
Send us an email 24/7.
We respond to most messages within one business day.
We respond to most messages within one business day.
General | Photobooks | Mosaics | Orders & Payments | Privacy | Shipping & Returns | Customer Support
General
Pixable\'s vision is to become the top of mind company when it comes to your digital photos and your social graph. We create personalized photo products out of existing content on the cloud in an automated and novel way in se
In order to save users the time and hassle, there is no need to register to use Pixable. Thanks to ?facebook connect? you can log into Pixable with your facebook account. Simply go to www.pixable.com and click on the ?Login w
Pixable tries to cater to everybody, so even if you don?t have a facebook account, you can still use Pixable as a guest. All you need to do is click on the ?use as guest? icon located in the top right corner of our homepage a
Pixable currently allows you to import tagging information, profile pictures, captions, album titles and, of course, photos of you and your friends. In the future, you will be able to print comments, favorite quotes, status u
Not in the least bit! Pixable also allows you to use content from other photo repository sites like flicker, picasa, photobucket and SmugMug or simply from your computer.
Unsubscribing is easy! Simply click the "unsubscribe" link in the bottom of any of our emails.
Photobooks
Of course you can create a photobook directly on facebook. Simply visit our Pixable facebook APP
To find a photobook you created in the past simply visit Pixable and click on the ?My Photobooks? tab under PHOTOBOOKS.
We currently have no plans of deleting any of the content you make on Pixable; you have nothing to worry about!
To make the most of you album creation process, we encourage you to visit the guided tour of the Pixable Album Creator. If it didn?t open automatically on your first visit, simply click the ?Help? button located in the top ri
Of course you can! There are a couple of ways of doing so. You can post it to your facebook page or simply send them a link to the preview. If you would like to have them participate in the creation process, you can easily do
You can invite any number of people to contribute to a Pixable photobook you?re creating. Simply select them in the ?contributors? part of step one of the album creation process, or click the ?contributors? button in the top
Only the people you select will be able to see your Pixable photobook.
Mosaics
What kind of a company would we be if we didn\'t give our customers tips? You can find tips for creating a great mosaic in the top of step one when creating a Mosaic, or by visiting this link.
Thanks to our Mosaic Me APP you can create a mosaic of your profile picture directly on facebook in seconds.
Finding a mosaic you created in the past is easy. Simply visit Pixable.com and click the ?My Mosaics? tab under MOSAICS.
We currently have no plans of deleting any of the content you make on Pixable; you have nothing to worry about!
Only the people you select will be able to see your Pixable Mosaic.
Orders & Payments
If for any reason your coupon code does not work, we encourage you to check the spelling; please remember our coupons are case sensitive. If after that you still can\'t get it to work, send us an email to feedback@pixable.com
Each time an order is processed successfully, we send an email out to the address you submitted to us.
It usually takes us between 24 and 48 business hours to process and print most order. After that, the delivery time depends on the shipping method you selected at checkout. Please refer to our shipping
Once an order is made, it is automatically submitted for processing and printing. After that, it can no longer be canceled.
You may only cancel your order before it has been processed. Once the order has been processed, we can no longer cancel it.
Once you have ordered a product, you can no longer make changes to it. Because of this, we recommend you spend a couple of minutes reviewing your product before placing the order.
Unfortunately, once your payment is made, we can no longer apply a coupon code to your order. We encourage you to confirm the coupon is being applied correctly before placing your order.
We do offer volume discounts. However, they only apply to products that have the same content and cover type. If this is your case, contact us at info@pixable.com
We proudly accept Visa, Mastercard and American Express as well as PayPal direct. We don?t, however, accept personal checks or cashier's checks.
We currently don\'t offer gift cards. They\'ll be coming around soon.
Our prices already include all related sales tax.
Privacy
We take pride in our relationship with facebook. Because of this, we absolutely comply with all facebook regulations.
You can find Pixable Terms and Conditions in the link located at the bottom of pixable.com.
Absolutely not; that would be against facebook regulation.
Pixable takes privacy very seriously. You can be confident we will not disclose the information we receive from you or facebook at any point.
Shipping & Returns
The delivery time depends on the shipping method you selected at checkout. Please refer to our shipping chart for estimates of shipping times.
If your order can be tracked, you\'ll receive the tracking number in the Shipping Confirmation email.
We encourage you to wait until the expected delivery date has passed before worrying about the arrival of your order. After that date has passed, please contact Pixable Support so we can help you out.
We at Pixable stand behind the quality of our products. We would be more the glad to refund any book that arrived with an error caused by Pixable. If this is your case, please send us an email to pixable@pixable.com, and will
If for any reason you feel you product arrived damaged or with a printing error, please send us a photos and description of the issues to feedback@pixable.com. We?ll do everything we can to insure your satisfaction.
Customer Support
We currently don\'t have a Pixable support phone number. Please see our Help page for more information on contacting us. We respond to all mails within 36 business hours.
The fastest way of contacting Pixable during regular business hours (MON-FRI 9am to 8pm EST.) is by using our live help chat. You can find it at the bottom of any page at Pixable.com
We love hearing new ideas! Please send us an email to feedback@pixable.com with anything you have on your mind. In fact, if you?re up to it, we invite you to come to our SOHO office and speak about it in person over a cup of
We usually reply to mails within 36 business hours.
Not only will it be taken into account, we\'ll reward you for giving it!
Message sent! Thanks!
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