Frequently Asked Questions

Do Facebook photos have enough quality to print?

Facebook images can be a bit tricky to print because of their low resolution. Even if you upload a large, high-quality photo, Facebook will compress the file to less than 200 KB to reduce the amount of bandwidth used, leaving your photo with a maximum resolution of about 600 x 600 pixels. Technically, a 600 x 400-pixel image can produce a 4" x 6" print. We have been able to print great 4" x 6" pictures from Facebook with minimal reductions in quality.

However, if you are concerned about the quality of your Facebook photos, or if you want to include larger photos in your album, you can easily upload full-resolution photos directly from your hard drive.

Do I need to sign up on Pixable?/Do I need to create an account with you?

No, you can use your Facebook account (this is called “Facebook connect”). This was designed to save users the hassle of registering for Pixable separately and having to remember a new login and password. However, this does not mean that you must use images from Facebook when creating your photo book. Once you have logged in to Pixable, you can upload photos that are saved to your hard drive, as well as connect to both Flickr and Picasa.

We understand that this prevents users without Facebook accounts to use Pixable but we had to make a compromise to speed up the process for users who do have a Facebook account.  

How do I add photos?

When you visit Pixable, you must login through Facebook Connect. This allows you to access all of the photos you and your friends have uploaded to Facebook.

Follow these easy steps to begin importing photos:

1.)     You can choose from among your own photos by either selecting a Facebook album you’ve already created or by searching for specific friends you’ve tagged.

2.)     To add photos that a friend has posted to Facebook, select that friend from the list of all your Facebook friends. Then choose from among that person’s photos by either selecting a particular album or by searching for people who have been tagged.

3.)     Add individual photos to your album by clicking on the “+” button. Tagging information and captions will be imported automatically.

4.)     Once you’ve selected all the photos you want, simply press the “Create Album” button.

5.)     If you want to add higher-quality photos, you can upload them from your hard drive, or connect to your Flickr or Picasa accounts.

6.)     If you realize that you have forgotten some photos once you are already organizing your album, you can always click the "Add Photos” button to retrieve the ones you missed.

Do you offer volume discounts?

Volume discounts only apply to products that have the same content and cover type.

What kind of content can I use from my Facebook account?

Pixable currently allows you to import tagging information, profile pictures, captions, album titles and, of course, photos of you and your friends. In the future, you will be able to print comments, favorite quotes, status updates, wall messages and more.

How much does it cost to print a photo book?

Please check our “Pricing & Shipping” page.

When I try to import a friend’s photos, Pixable tells me that there are “no records found.” What’s going on?

Certain Facebook privacy settings prevent photos from being imported into Pixable. If you run into this problem, ask your friend to adjust his or her privacy settings temporarily.

I am experiencing a problem. How should I submit a bug?

Please click the “Send Pixable feedback” button at the bottom of the page. We will do our best to resolve the issue and get in touch with you as soon as possible. You can also contact the Pixable team by emailing info@pixable.com.

How can I make a product suggestion?

Please click the “Send Pixable feedback” button at the bottom of the page. We value input from users and are constantly striving to improve. You can also contact the Pixable team by emailing info@pixable.com.

Is Pixable a Facebook application?

Not exactly. Pixable is an independent website that allows users to access their Facebook content via Facebook Connect, using the same privacy settings as a Facebook application. This is advantageous to users, since Pixable maximizes the amount of screen space available for the album creation process, whereas Facebook applications are given only a fraction of screen space.

Can any Pixable user see the albums that I create?

You can control who sees your albums. Whenever you create a new album, the site prompts you to choose whom the album is “viewable by.” You can opt to make the album completely private or open it up to select friends, all of your Facebook friends or everyone. If you want to change the “viewable by” settings for an album you’ve already created, open that album and click on the “Settings” tab.